Patient Privacy

At UMass Memorial Health (UMass Memorial), your privacy is a priority. We follow strict federal and state guidelines to maintain the confidentiality of your medical (protected health) information.

We also follow state guidelines regarding how long we must store your medical records and the requirements for proper disposal.

Protected Health Information

Protected health information (PHI) is any information about your past, present or future health care, or payment for that could be used to identify you.

When a patient needs the specialty care available at UMass Memorial Medical Center, physicians can turn to the Transfer and Access Center (TrAC) to smooth the way, any time of day or night.

The Transfer and Access Center is an enhanced service focused on efficiently filling the needs of patients and the referring physician who requests a transfer. The Center is staffed 24 hours a day, seven days a week, by a team of experienced intensive care and emergency medicine nurses with significant expertise in direct patient care. 

UMass Memorial Medical Center is at the forefront of some of the nation’s most promising research and treatment programs. Our partnership with UMass Chan Medical School has allowed us to:

It’s not just a team, it’s an army. When it comes to your fight against cancer, you want to know that instead of a few doctors working on many types of cancer, you will be cared for by many cancer specialists working on your type of cancer. This is called multidisciplinary care.

From simple to complex cancers, your small army of experts determines the best possible treatment plan - and best results. Our Cancer Center involves specialists who provide input to your treatment. Our multidisciplinary team approach to your cancer care sets us apart.

If you have been diagnosed with or suspect you have cancer, you want not only the most advanced care, but also care provided by individuals who care about you and are committed to your health and well-being. 

You’re not alone. Beside the support of family and friends, UMass Memorial Medical Center offers support and comfort through these programs:

If you or a loved one is having a stroke, you want the expert care of a team recognized for its quality care of stroke patients. The Massachusetts Department of Public Health recognized us as a primary stroke center. In addition, our Medical Center is recognized by the American Stroke Association as a Get with the Guidelines Gold Plus recipient  for providing aggressive, proven stroke care. Our services include:

Psychiatry Care in Central Massachusetts

The Department of Psychiatry at UMass Memorial Medical Center provides you and your child with the most comprehensive services for a range of psychiatric disorders right here in Central Massachusetts.