How the HealthAlliance Home Health & Hospice Team Brings Home a Higher Quality of Care
The situation: HealthAlliance-Clinton Hospital acquired the Home Health operation in 2009. It was a traditional free-standing Visiting Nurses Association (VNA) organization delivering in-home nursing, rehabilitation, personal care and hospice services in northern Worcester County. The VNA team was not integrated into the culture of the hospital. Instead, the team worked in a large space off campus, isolated physically and the staff felt largely forgotten.