Our Values
Our values reflect the way we make a difference and are represented by the acronym, CARES, which stands for:
- Consistently excelling at patient-centered care
- Acting with personal integrity and accountability
- Respecting one another
- Effecting change through teamwork and system thinking
- Supporting our diverse communities
Consistently excelling at patient-centered care
- Telling patients and families my name and what I will be doing to help
- Asking helpful questions and listening carefully
- Expressing kindness and saying “I’m sorry” when necessary
- Asking what more I can do to help and ending conversations with “thank you”
- Involving patients and families in decisions about their care
Acting with personal integrity and accountability
- Taking care of problems when I can or getting them to the right place
- Speaking up right away when there are concerns and reporting issues
- Taking responsibility for my own behavior and being aware of how it might help or hurt others
- Building trust with patients, families and each other by keeping my word and doing what I say I will do
- Acting with integrity; dealing honestly, fairly and responsibly with everyone I come in contact with
Respecting one another
- Being polite, courteous and using proper manners
- Appreciating how diverse beliefs and experiences matter in providing patient- and family-centered care
- Valuing the contributions, ideas and opinions of patients, families and colleagues
- Guarding confidentiality as if it were my own
- Keeping a safe and clean work area for patients and others
Effecting change through teamwork and system thinking
- Learning how everyone’s job is important to the success of the team
- Looking for easier, faster and more cost-effective ways of doing high-quality work
- Using technology to help patients, families and each other
- Trying new ways of doing things, sharing what I have learned and improving our results
- Appreciating and celebrating individual and team success
Supporting our diverse communities
- Interacting with patients, families and each other in a way that recognizes their individuality
- Raising awareness about issues that may impact the care we provide to various patient populations
- Educating myself about cultural differences and not making assumptions
- Being kind and compassionate in my interactions with all people, regardless of background or beliefs