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We are a regional healthcare system which employs 1,400 people and cares for 150,000 patients in our service area. It is our priority every day to offer safe, quality and compassionate care. We have been the provider in the area for over 85 years; we are committed to Southbridge and surrounding areas. We have a wonderful staff — individuals who are also your neighbors, colleagues, family members or friends. We work hard to always improve our customer service. We want to know about your great experiences and your not-so-great experience, and make the situation better, if possible, or at least correct any miscommunication. It is our job to provide you with the appropriate resources to resolve any concerns. This form will go directly to the office of the President and CEO of the Healthcare System. Entries will be logged so they can be appropriately reviewed by Leadership, Management and Supervisors within Harrington.

*Please Note: If you have an urgent medical need, please go to your nearest Emergency Department; this is not an appropriate forum to seek medical advice or care. Additionally, specific questions about a test/lab result, referral, or medical record should be handled with your primary care or specialist’s office.