As a visitor, you can help your loved one and play an important role in the patient’s healthcare experience and recovery.
To minimize the stress that accompanies hospitalization, you can help reassure and encourage the patient as well as offer comfort and security during your visit. You can also offer to assist in activities the patient can’t accomplish while in the hospital—mowing the lawn, collecting the mail, etc.
We ask that you remember our top priority is the patient’s treatment, comfort and safety. During hospitalization, our goal is to provide an environment that promotes healing and a positive experience for the patient and their visitors. In order to accommodate the varied needs of our patients, the following guidelines are observed:
- Do not visit if you are sick.
- Utilize the sanitizing foam throughout the hospital to wash your hands and protect the patient from infection.
- Be sensitive to the need for rest and quiet by keeping visits short.
- Help the patient smile and laugh, which is sometimes the best medicine.
Visiting Hour Policies:
- Pediatrics – Parents or designated substitutes may visit at any time. Recommended hours for other visitors are 1 p.m. to 8 p.m. One parent or designated substitute may sleep overnight in the room.
- Intensive Care (ICU) – Immediate family members or designees are encouraged to visit, and we will be flexible with offering you access up to 24 hours per day. Special circumstances may be considered upon request to the ICCU nurse.
- Southbridge Psychiatric Unit (2 South) – Monday through Friday 6 p.m. – 8 p.m.; Saturdays, Sundays, and holidays 1 p.m. – 3 p.m. and 6 p.m. – 8 p.m. Children may visit only in the Quiet Room.
- Co-Occurring Disorders Unit (CDU ), Webster – Daily, 6 p.m. to 7 p.m. No one under 12 years of age may visit, unless clinically indicated.
- Medical/Surgical Units (2North & 3North) – General visiting hours are 8 a.m. to 8 p.m. Less restrictive hours will be considered for special circumstances and needs. A support person or another designated by the patient will be allowed during the patient’s stay.
- Surgical Services – Patients may have a designated visitor before and after surgery; visitors can wait in any of the unit lounges. Parents of children 11 years and under may go into the operating room for induction of anesthesia; one support person may visit in the post-anesthesia care unit after the patient has stabilized.
- Emergency Department – Patients may have a support person and/or a family member present during their stay.
If you have special circumstances that do not follow our visiting hours, tell a nurse or unit manager so we can work to meet your needs.