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Patient and Family Advisory Council

Harrington Hospitals Patient and Family Advisory Council (PFAC) is a group of committed patients, caregivers, healthcare providers and community members who work together to ensure we deliver quality, safe and customer-focused care to the patients we serve.

Harrington appreciates the value of the input and perspective from former and current patients, family members of patients, and local community members from its entire HealthCare system. Too many times hospitals and healthcare organizations neglect to include the critical member of their team – the patient. Programs and policies are developed without patient input.

At Harrington, we recognize the need to view the patient as an engaged member of our team. We need members on our committee to be the “patient voice” for the communities we serve.

Patient and Family Advisory Council Vision, Mission and Values

At Harrington Hospital, the Patient and Family Advisory Councils vision is to advocate and promote the practice of family centered care and ensuring we meet the cultural and linguistic needs of the communities we serve. This will be done through safe, compassionate, quality, and innovative healthcare that listens and works collaboratively with patients and family members.

The Patient Family Advisory Councils mission is to promote the concepts of family-centered care, as defined in our values. Harrington Hospital will form partnerships between patients, their families, healthcare providers and the community to ensure that we continuously provide safe medical practices.

Members of Harrington Hospital’s Patient Family Advisory Council believe:
1. In the inherent value and uniqueness of every patient and family member.
2. In honoring and respecting the diverse nature of all families.
3. Dynamic partnerships between family members and the hospital staff will act as a catalyst toward perfection in the delivery of health care for patients and families.
4. The Patient and Family Advisory Council is a vital link between Harrington Hospital and the community.

If you or someone you know would like to become a member of the PFAC, please download an application by clicking here.


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100 South Street, Southbridge, MA 01550 | Directions >>

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